Refund Policy
Last updated: 28 July 2026
This page explains how refunds work for our services.
WordPress Design, Development and SEO Projects
For WordPress design, development, and SEO projects, if you are not happy with our work during the project, you can request a refund before the final delivery.
- If no major work has been delivered yet → Full refund
- If part of the work has been delivered → Partial refund based on work completed
- If the project is fully completed and delivered → No refund
All refund decisions for project-based services are reviewed on a case-by-case basis.
WordPress Care and Maintenance Plans
You can request a full refund within the first 7 days of subscribing to any of our WordPress Care and Maintenance plans.
Refund Payment Method
If a refund is approved, it will be issued using the most suitable available payment method to avoid any delays.
When Refunds Are Not Provided
Refunds will not be provided if:
- The project is already completed and delivered
- You changed your mind after approval of work
- Delay or failure is caused by client-side issues (no content, no response, etc.)
- SEO or traffic results did not meet expectations (results vary by business)
Processing Time
If your refund is approved, it may take 5–10 business days, or sometimes longer, to appear in your account depending on your bank or card provider.
Contact for Refund Requests
To request a refund, use the live chat or contact us with your project details at hello@wpmash.com.
